FAQ
Your Questions, answered
Do you send original edit-able files?
This varies depending on the project scope and final deliverables.
All web design projects and code/front-end development project files will be provided. For single one-off graphics: Original files, such as .PSD or .AI files, are not included in the pricing or freely distributed unless agreed beforehand.
Is a website domain included?
Unfortunately, I can't offer domain registration. A domain is required to launch a website and there are plenty of companies and websites that offer domains such as GoDaddy and Namecheap.
Do you offer video editing services?
Unfortunately, I do not offer services for video editing or intros.
Do you offer a refund?
Due to the high quality nature of the work, there will be no refunds issued.
Do I need to make a deposit?
Yes, the majority of my clients decide to pay me upfront at the fixed agreed-upon job quote. Although I do require a minimum of 50% deposit to be paid upfront and the remaining amount to be paid as we reach milestones or as the project is near completion.
Do you provide back-end development services?
Sadly, I don't offer back-end development services or full-stack development at the moment. I am also learning and picking up new skills, so this might change in the future. At the moment, I currently only offer the design and front-end development portion of the website process.
Can I resell your work?
No, unless it's made clear and agreed upon beforehand. Please notify me and discuss any intention to resell any files or designs.
Do you provide back-end development services?
Sadly, I don't offer back-end development services or full-stack development at the moment. I am also learning and picking up new skills, so this might change in the future. At the moment, I currently only offer the design and front-end development portion of the website process.
Do you offer video editing services?
Unfortunately, I do not offer services for video editing or intros.
Why work with me?
I'm here to help you launch a professionally designed and curated website, and help build your app or graphics. So you can receive and present designs you are proud of, easy and stress-free.
Simply have a chat with me and we can find out what I can do for you.
Is a website domain included?
Unfortunately, I can't offer domain registration. A domain is required to launch a website and there are plenty of companies and websites that offer domains such as GoDaddy and Namecheap.
What platform will my site be built on?
If you are looking for a website as the front face of your business without requiring major functionality, then Webflow is an ideal solution. Through the years we have experience using and building sites on a number of platforms - My best solution currently is Webflow, where I build a website specifically to help your goals and vision. For larger site projects that require a unique functionality and back-end system, then I am happy to support you on this using a front-end library such as React, Angular, Bootstrap 5 and Tailwind CSS.
Do you offer a refund?
Due to the high quality nature of the work, there will be no refunds issued.
Do I need to make a deposit?
Yes, the majority of my clients decide to pay me upfront at the fixed agreed-upon job quote. Although I do require a minimum of 50% deposit to be paid upfront and the remaining amount to be paid as we reach milestones or as the project is near completion.
What payment methods do you accept?
I accept payments mostly through PayPal invoicing, or Cryptocurrencies supported through Coinbase. Such as Bitcoin, Ethereum or USDC.
Do you provide on-going website support?
I can provide ongoing website maintenance & updates which can be discussed as a monthly service. Any bugs or fixes that relate specifically to the work I've provided will be fixed free of charge. Although, additional functionality or changes would require an additional quote and discussion.
How long does it take you to reply?
24 - 48 hours. I'm typically very active and you can expect replies normally within a few hours or the next day.
I can't find my files?
No problem! Send me a message and I will resend your access to the Dropbox folder containing the project files and resolve any issues for you.
How do we communicate?
I primarily use Discord as it’s the most efficient & convenient way to keep track of our messages together.
You can contact me on Discord, by messaging "gfxdistrict" on discord, or through my discord server.
How do I contact you?
For the fastest response, please contact me through my Discord service, or by direct message on Discord.
Alternatively, you can contact me through email or the website contact form. My Discord Username is gfxdistrict.
How many revisions do I get?
Providing support and revision is an essential part of my mission to ensure you receive exactly what you set out to accomplish. Anytime you need a text change or have a question, simply send a message and I'll take care of it.
