FAQ
Your Questions, answered
Do I need to make a deposit?
Yes, the majority of my clients decide to pay me upfront at the fixed agreed-upon job quote. Although I do require a minimum of 50% deposit to be paid upfront and the remaining amount to be paid as we reach milestones or as the project is near completion.
How many revisions do I get?
Providing support and revision is an essential part of my mission to ensure you receive exactly what you set out to accomplish. Anytime you need a text change or have a question, simply send a message and I'll take care of it.
Do you offer video editing services?
Unfortunately, I do not offer services for video editing or intros.
I can't find my files?
No problem! Send me a message and I will resend your access to the Dropbox folder containing the project files and resolve any issues for you.
Is a website domain included?
Unfortunately, I can't offer domain registration. A domain is required to launch a website and there are plenty of companies and websites that offer domains such as GoDaddy and Namecheap.
Do you offer a refund?
Due to the high quality nature of the work, there will be no refunds issued.
What payment methods do you accept?
I accept payments mostly through PayPal invoicing, or Cryptocurrencies supported through Coinbase. Such as Bitcoin, Ethereum or USDC.
Do I need to make a deposit?
Yes, the majority of my clients decide to pay me upfront at the fixed agreed-upon job quote. Although I do require a minimum of 50% deposit to be paid upfront and the remaining amount to be paid as we reach milestones or as the project is near completion.
Do you provide on-going website support?
I can provide ongoing website maintenance & updates which can be discussed as a monthly service. Any bugs or fixes that relate specifically to the work I've provided will be fixed free of charge. Although, additional functionality or changes would require an additional quote and discussion.
I can't find my files?
No problem! Send me a message and I will resend your access to the Dropbox folder containing the project files and resolve any issues for you.
How many revisions do I get?
Providing support and revision is an essential part of my mission to ensure you receive exactly what you set out to accomplish. Anytime you need a text change or have a question, simply send a message and I'll take care of it.
How long does it take you to reply?
24 - 48 hours. I'm typically very active and you can expect replies normally within a few hours or the next day.
How do I contact you?
For the fastest response, please contact me through my Discord service, or by direct message on Discord.
Alternatively, you can contact me through email or the website contact form. My Discord Username is gfxdistrict.
How do we communicate?
I primarily use Discord as it’s the most efficient & convenient way to keep track of our messages together.
You can contact me on Discord, by messaging "gfxdistrict" on discord, or through my discord server.
